The giant box: support skit chat template
A ready Instagram DM-look chat for the customer support skits gallery, eight messages and about 29 seconds as a video. Open it, change the words and export it as a labelled, fictional mock-up.
Preview in the Instagram DM look
I ordered a pen. A box the size of a door arrived.
How large is the pen?
Normal.
Is the box empty?
It has more boxes in it.
Please open them in order.
The last box has a note: "Gotcha".
That is unusual, I will log it as a surprise.
The full script (8 messages)
The first four messages open on the Free plan; the rest need a paid plan.
The template: The giant box
The giant box is a eight-message template for a support skit chat: Support and Customer trade lines from "I ordered a pen. A box the size of a door arrived." to "That is unusual, I will log it as a surprise.", about 29 seconds as a video.
Look at message 1, "I ordered a pen. A box the size of a door arrived.", which runs 12 words, then at message 3, "Normal.". Two of the lines are questions and each pulls a reply out of the other side.
Using it in the Instagram DM look
Make the agent calm and exact and the customer vague and confident. The gap between them is the scene. Extras in this look: typing dots, read marks, reactions and an online status. Instagram DM is one of the looks open to everyone on the Free plan. Use a ticket number or a code once, early, and bring it back at the end. Reactions arrive as a small heart or emoji on the corner of a bubble, a cheap way to show a reply without spending a message.
What the Free plan shows
The Free plan opens the first four messages and two people, so The giant box would stop at "Is the box empty?". The other four, through "That is unusual, I will log it as a surprise.", need a paid plan with a higher message limit and up to four people.
Tips
- Hold message 5, "It has more boxes in it.", a beat longer than the rest.
- Start on "I ordered a pen. A box the size of a door arrived." and let viewers read it twice before Support replies.
- If you use it as a mock-up for a deck, label it clearly as a mock-up.
- Change one word of Support's closing "That is unusual, I will log it as a surprise." so the ending is yours, then caption the video as a fictional chat.
- Rename Support and Customer to keep the story original, and keep every character an invented adult.
Questions
Can I use The giant box on the Free plan?
Yes for the look, with limits. The Instagram DM look is on the Free plan, and the editor loads the first four of the eight messages and two people. The rest needs a paid plan. Exports on Free carry a visible ChatsRat watermark.
How long is The giant box as a video?
About 29 seconds at a comfortable reading pace, counting eight messages with a short beat between them. Add a second or two for the ending card.
Is this support skit chat a real conversation?
No. It is an invented chat between Support and Customer, made as a mock-up. ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app, and look names describe a style only. Label what you publish as fiction.
Can I change the names and lines?
Yes. Open the template in the editor, replace any line or name and export your own version. Keep the characters invented, and keep the content free of real people and anything sexual.
This is fiction. The people in this template are invented. ChatsRat makes mock-ups and fictional conversations for creators, designers and teachers. Do not use it to pass off a made-up conversation as a real one, to impersonate a real person, or as proof of anything. See the Acceptable Use policy.
About the watermark. Exports on the Free plan carry a visible ChatsRat watermark, and every export carries an invisible mark that the verify page can read. Plans list what changes on paid plans.
ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app. App names on this page describe a style only.