Privacy Policy

1. Information We Collect

Account Information:

• Email address (required for account creation)
• Name (optional)
• Payment information (processed by Stripe, not stored by us)

Usage Information:

• Chats you create (stored for your access)
• Platform preferences and settings
• Export history and settings
• Subscription tier and billing history

Automatically Collected:

• IP address and device information
• Browser type and operating system
• Usage analytics (pages visited, features used)
• Error logs and diagnostic data

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Send important account notifications
• Improve and develop new features
• Respond to support requests
• Prevent fraud and abuse
• Comply with legal obligations

We do NOT:

• Sell your personal information to third parties
• Use your Content for marketing without permission
• Share your chats with others without your consent

3. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Regular security audits
• Access controls and authentication

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing
• Speech service: When you add an AI voiceover, the words of the messages you voice are sent to our speech provider to create the audio. The provider may use submitted text to improve its own service, so do not voice anything you would not want processed that way. Voiceover audio is kept so the same words are not paid for twice.

These services have their own privacy policies and handle data according to their terms.

5. Cookies and Tracking

We use essential cookies for:

• Authentication and session management
• Remembering your preferences
• Analytics (anonymous, aggregated)

You can disable cookies in your browser, but some features may not function properly.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data
• Opt out of marketing communications
• Object to certain data processing

To exercise these rights, contact privacy@chatsrat.com

7. Data Retention

We retain your data while your account is active. After account deletion:

• Personal information deleted within 30 days
• Usage data may be retained in anonymized form for analytics
• Billing records retained as required by law (typically 7 years)
• Backup data deleted within 90 days

8. Children's Privacy

ChatsRat is not intended for users under 13 years old. We do not knowingly collect information from children under 13. If we discover such data, we will delete it immediately.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell data)
• Right to non-discrimination for exercising these rights

To exercise CCPA rights, contact privacy@chatsrat.com with "CCPA Request" in the subject.

10. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right to access and portability
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing: Contract performance, legitimate interests, consent (where required).

To exercise GDPR rights, contact privacy@chatsrat.com with "GDPR Request" in the subject.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify users of material changes via email or in-app notification. Continued use constitutes acceptance of the updated policy.

12. Contact

Privacy questions? Contact: privacy@chatsrat.com