The cat on the keyboard: support skit chat template
A ready iMessage-look chat for the customer support skits gallery, eight messages and about 24 seconds as a video. Open it, change the words and export it as a labelled, fictional mock-up.
Preview in the iMessage look
asdfghjkl
Hello! Could you tell me more?
jjjjjjjjjjjjj
Are you there?
Sorry, it is my cat. She is typing.
Does she have a question?
She would like a bigger keyboard.
We will add her to the waitlist.
The full script (8 messages)
The first four messages open on the Free plan; the rest need a paid plan.
The template: The cat on the keyboard
Customer starts this one with "asdfghjkl". After eight messages Support has the last word, "We will add her to the waitlist.", which gives about 24 seconds on screen.
Message 5 is the longest at 8 words ("Sorry, it is my cat. She is typing.") and message 1 is the shortest ("asdfghjkl"). Three lines ask a question, so the other person keeps answering.
Using it in the iMessage look
Resolve the problem in the last line in a way that makes it worse, or stranger. Switch on typing dots, read marks and reactions when you build the scene; an online status are not offered for iMessage. No upgrade is needed to try iMessage. If you use it as a mock-up for a deck, label it clearly as a mock-up. The typing indicator is a gray bubble with three dots. In a video it works like a drum roll: show it, hold it, then reveal the line.
What the Free plan shows
On a Free account you see four messages of The cat on the keyboard, ending at "Are you there?". To get to "We will add her to the waitlist.", four messages later, upgrade to a paid plan.
Tips
- Pause on Customer's "Sorry, it is my cat. She is typing." before moving to the next bubble.
- Let the opening "asdfghjkl" breathe so a late scroller still knows who is talking.
- Make the agent calm and exact and the customer vague and confident. The gap between them is the scene.
- Make the ending your own by editing "We will add her to the waitlist."; add "fictional chat" to the caption.
- Try two new names in place of Support and Customer, then read the story out loud once.
Questions
Can I use The cat on the keyboard on the Free plan?
Yes for the look, with limits. The iMessage look is on the Free plan, and the editor loads the first four of the eight messages and two people. The rest needs a paid plan. Exports on Free carry a visible ChatsRat watermark.
How long is The cat on the keyboard as a video?
About 24 seconds at a comfortable reading pace, counting eight messages with a short beat between them. Add a second or two for the ending card.
Is this support skit chat a real conversation?
No. It is an invented chat between Support and Customer, made as a mock-up. ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app, and look names describe a style only. Label what you publish as fiction.
Can I change the names and lines?
Yes. Open the template in the editor, replace any line or name and export your own version. Keep the characters invented, and keep the content free of real people and anything sexual.
This is fiction. The people in this template are invented. ChatsRat makes mock-ups and fictional conversations for creators, designers and teachers. Do not use it to pass off a made-up conversation as a real one, to impersonate a real person, or as proof of anything. See the Acceptable Use policy.
About the watermark. Exports on the Free plan carry a visible ChatsRat watermark, and every export carries an invisible mark that the verify page can read. Plans list what changes on paid plans.
ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app. App names on this page describe a style only.