The endless hold music: support skit chat template
A ready WhatsApp-look chat for the customer support skits gallery, eight messages and about 29 seconds as a video. Open it, change the words and export it as a labelled, fictional mock-up.
Preview in the WhatsApp look
I have been on hold for an hour.
I apologise. How can I help?
The music has become my friend.
That is kind of you.
I would like to buy the song.
I will find out what it is called.
It is called "Please hold".
I will send you the credits.
The full script (8 messages)
The first four messages open on the Free plan; the rest need a paid plan.
The template: The endless hold music
Load The endless hold music and you get eight messages. Customer opens with "I have been on hold for an hour.", Agent closes with "I will send you the credits.", and the read-through runs roughly 29 seconds.
Pacing numbers: the longest bubble is message 1 at 8 words, the shortest is message 4. One question gives the chat its back-and-forth. You can change any line or name once the sample is open in the editor.
Using it in the WhatsApp look
End on a polite sign-off that hides what just happened. Free accounts can use WhatsApp without paying. Extras in this look: typing dots, read marks, reactions and an online status. Use an invented company and invented staff. Never imitate a real brand's support team. A small date chip such as "Today" floats above the first message, a good place to hint at when the story happens without writing a line for it.
What the Free plan shows
Four messages is the Free limit, so Agent's "That is kind of you." is where the preview stops. Paid plans carry the remaining four messages, up to "I will send you the credits.", and allow more people in the scene.
Tips
- Give "I would like to buy the song." (message 5) an extra half second on screen.
- Leave Customer's "I have been on hold for an hour." alone on screen for a full second at the start.
- Start with a small, concrete problem. Tiny problems told seriously are funnier than big ones.
- Rewrite the last line, "I will send you the credits.", in your own voice and mark the post as fiction.
- Swap Agent and Customer for two invented names of your own; shorter names make tighter bubbles on a phone.
Questions
Can I use The endless hold music on the Free plan?
Yes for the look, with limits. The WhatsApp look is on the Free plan, and the editor loads the first four of the eight messages and two people. The rest needs a paid plan. Exports on Free carry a visible ChatsRat watermark.
How long is The endless hold music as a video?
About 29 seconds at a comfortable reading pace, counting eight messages with a short beat between them. Add a second or two for the ending card.
Is this support skit chat a real conversation?
No. It is an invented chat between Agent and Customer, made as a mock-up. ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app, and look names describe a style only. Label what you publish as fiction.
Can I change the names and lines?
Yes. Open the template in the editor, replace any line or name and export your own version. Keep the characters invented, and keep the content free of real people and anything sexual.
This is fiction. The people in this template are invented. ChatsRat makes mock-ups and fictional conversations for creators, designers and teachers. Do not use it to pass off a made-up conversation as a real one, to impersonate a real person, or as proof of anything. See the Acceptable Use policy.
About the watermark. Exports on the Free plan carry a visible ChatsRat watermark, and every export carries an invisible mark that the verify page can read. Plans list what changes on paid plans.
ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app. App names on this page describe a style only.