The wrong-size shoe: support skit chat template
A ready Instagram DM-look chat for the customer support skits gallery, eight messages and about 34 seconds as a video. Open it, change the words and export it as a labelled, fictional mock-up.
Preview in the Instagram DM look
I ordered size 40 and received a size 40 left shoe and a size 44 right shoe.
That is unusual. May I see a photo?
They match in colour.
That is a relief.
They do not match in size.
We will send you a matching pair.
Please keep the 44. I want to see what happens.
We will add a note: "customer is curious".
The full script (8 messages)
The first four messages open on the Free plan; the rest need a paid plan.
The template: The wrong-size shoe
Load The wrong-size shoe and you get eight messages. Customer opens with "I ordered size 40 and received a size 40 left shoe and a size 44 right shoe.", Agent closes with "We will add a note: 'customer is curious'.", and the read-through runs roughly 34 seconds.
Message 1 is the longest at 17 words ("I ordered size 40 and received a size 40 left shoe and a size 44 right shoe.") and message 3 is the shortest ("They match in colour."). One line asks a question, so the other person keeps answering.
Using it in the Instagram DM look
Use a ticket number or a code once, early, and bring it back at the end. No upgrade is needed to try Instagram DM. Extras in this look: typing dots, read marks, reactions and an online status. A desktop or Slack-style look says "work" at once; a phone look says "help is near". Photos and shared posts normally fill the screen in this style; in ChatsRat the sample keeps to text, so the words carry the scene.
What the Free plan shows
On a Free account you see four messages of The wrong-size shoe, ending at "That is a relief.". To get to "We will add a note: 'customer is curious'.", four messages later, upgrade to a paid plan.
Tips
- Pause on Customer's "They do not match in size." before moving to the next bubble.
- Let the opening "I ordered size 40 and received a size 40 left shoe and a..." breathe so a late scroller still knows who is talking.
- A desktop or Slack-style look says "work" at once; a phone look says "help is near".
- Make the ending your own by editing "We will add a note: 'customer is curious'."; add "fictional chat" to the caption.
- Try two new names in place of Agent and Customer, then read the story out loud once.
Questions
Can I use The wrong-size shoe on the Free plan?
Yes for the look, with limits. The Instagram DM look is on the Free plan, and the editor loads the first four of the eight messages and two people. The rest needs a paid plan. Exports on Free carry a visible ChatsRat watermark.
How long is The wrong-size shoe as a video?
About 34 seconds at a comfortable reading pace, counting eight messages with a short beat between them. Add a second or two for the ending card.
Is this support skit chat a real conversation?
No. It is an invented chat between Agent and Customer, made as a mock-up. ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app, and look names describe a style only. Label what you publish as fiction.
Can I change the names and lines?
Yes. Open the template in the editor, replace any line or name and export your own version. Keep the characters invented, and keep the content free of real people and anything sexual.
This is fiction. The people in this template are invented. ChatsRat makes mock-ups and fictional conversations for creators, designers and teachers. Do not use it to pass off a made-up conversation as a real one, to impersonate a real person, or as proof of anything. See the Acceptable Use policy.
About the watermark. Exports on the Free plan carry a visible ChatsRat watermark, and every export carries an invisible mark that the verify page can read. Plans list what changes on paid plans.
ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app. App names on this page describe a style only.